When Technology Adds Pressure: Spotting the Signs of Tool Fatigue in Practice
When Technology Adds Pressure: Spotting the Signs of Tool Fatigue in Practice Technology is meant to make life easier – yet, in many veterinary practices, it’s quietly doing the opposite. Between logins, portals, booking systems, comms platforms, and endless alerts, teams are juggling more screens than ever. Introduce the concept of tool fatigue: when the […]
Beyond the Consult Room Reimagining the Vet-Client-Pet Relationship | Episode 42
Episode 42 – Beyond the Consult Room Reimagining the Vet-Client-Pet Relationship Subscribe via your favourite podcast platform: Spotify | Apple Podcasts | Google Podcasts | Anchor | Breaker | Pocket Casts | RadioPublic In this week’s episode: In this episode, Jack Peploe is joined by Jamie Crittall and Charlie Barton, co-founders of Boop Pet Record, to explore how digital innovation, data insight, and human behaviour are reshaping the […]
Reducing Burnout in Veterinary Technicians: Where Technology Can Help
Reducing Burnout in Veterinary Technicians: Where Technology Can Help A recent Journal of the American Veterinary Medical Association study found that two-thirds of veterinary technicians (VTs) experienced at least one dimension of burnout, while only a third remained fully engaged. Key workplace factors – Workload, Reward, and Values – accounted for a significant portion of […]
Lessons Veterinary Practices Can Learn from Other Industries
Lessons Veterinary Practices Can Learn from Other Industries Veterinary practices face a unique juggling act – balancing clinical care, client expectations, and the pressures of running a busy business. But when it comes to operational efficiency, client experience, and team workflow, there’s no need to reinvent the wheel. Looking outside our industry can provide practical, […]
Purpose Over Profit Rethinking Veterinary Care Through a Welfare Lens | Episode 41
Episode 41 – Purpose Over Profit Rethinking Veterinary Care Through a Welfare Lens Subscribe via your favourite podcast platform: Spotify | Apple Podcasts | Google Podcasts | Anchor | Breaker | Pocket Casts | RadioPublic In this week’s episode: This episode explores how Blue Cross leaders Dr. Paul Manktelow and Dr. Alison Thomas are redefining veterinary care through pragmatism, transparency, and welfare-first decision-making – offering powerful lessons the […]
From Information Overload to Intelligent Workflows: The Next Challenge for Veterinary Practices
From Information Overload to Intelligent Workflows: The Next Challenge for Veterinary Practices In today’s veterinary practices, teams are juggling more information than ever before. Between client messages, diagnostic results, digital bookings, and internal communications, the modern vet team is constantly in motion. Yet, this isn’t just a problem of “being busy” – it’s a symptom […]
Practical Fixes for Hidden Time Wasters in Veterinary Practices
Practical Fixes for Hidden Time Wasters in Veterinary Practices Last week, we looked at the hidden time wasters that creep into veterinary practices – duplicated data entry, clunky workarounds, slow tech, constant interruptions, and unclear task ownership. Spotting them is the first step. But the real value comes from fixing them. When you reclaim lost […]
Episode 40 – From Burnout to Breakthrough: Coaching and the Squiggly Career Path
Episode 40 – From Burnout to Breakthrough: Coaching and the Squiggly Career Path Subscribe via your favourite podcast platform: Spotify | Apple Podcasts | Google Podcasts | Anchor | Breaker | Pocket Casts | RadioPublic In this week’s episode: Veterinarian-turned-coach Adrian Nelson-Pratt joins Jack Peploe to explore how redefining success, escaping fixed identities, and embracing coaching can unlock clarity, resilience, and joy in veterinary careers. Additional Guest Spotlights […]
Hidden Time Wasters in Veterinary Practices and How to Spot Them
Hidden Time Wasters in Veterinary Practices and How to Spot Them Running a veterinary practice means juggling a thousand moving parts – patients, clients, staff, equipment, and technology, all competing for attention. With so much going on, time is your most valuable (and limited) resource. But here’s the catch: in most practices, hours are lost […]
Client Communication in a Digital Age: Balancing Speed with Empathy
Client Communication in a Digital Age: Balancing Speed with Empathy Always On, Always Available? For today’s clients, convenience is king. They’re used to online bookings, real-time updates, and instant replies. In veterinary practice, this expectation shows up as: Technology has made all this possible – but it’s also reshaped what clients expect. Where the Pressure […]
