Why Your Veterinary PMS Isn’t Always Working the Way You Need It To
Why Your Veterinary PMS Isn’t Always Working the Way You Need It To This week, I want to highlight something we see in almost every veterinary practice we work with. Most practices rely heavily on their practice management system. But many teams still feel like they are working around it, rather than being fully supported […]
Veterinary Receptionists Are Drowning in Information – Here’s What Needs to Change
Veterinary Receptionists Are Drowning in Information – Here’s What Needs to Change Veterinary receptionists have always been at the centre of practice operations. But in today’s environment, their role has quietly become something much bigger. Between client communication, appointment bookings, clinical coordination, and digital systems, many reception teams are no longer just managing the front […]
What a Psychologically Healthy Practice Looks Like
In a recent episode of the Modern Veterinary Practice Podcast, we sit down with Jason Spendelow, a clinical psychologist and consultant specialising in workplace wellbeing within the veterinary profession. We explored burnout, performance pressure, and what it really takes to build veterinary practices where people can perform at their best without sacrificing their mental health. […]
Cybersecurity Hygiene for Veterinary Practices: Everyday Habits That Reduce Risk
Cybersecurity in veterinary practices is often thought of as a technical issue – firewalls, antivirus software, and IT providers. In reality, many security incidents start with everyday actions taken by staff. From opening emails to handling client data, small habits across the team can significantly reduce the risk of breaches, ransomware, and operational disruption. For […]
5 Signs Your Veterinary Practice Has Outgrown Its IT Setup
Technology plays a central role in modern veterinary practice – from managing appointments and clinical records to imaging, payments, and client communication. But as practices grow, the IT systems that once worked perfectly can begin to struggle. Many independent veterinary clinics continue using infrastructure designed for a much smaller team or lower patient volume. Over […]
Top 10 IT Mistakes Independent Veterinary Practices Make (And How to Avoid Them)
Independent veterinary practices rely heavily on technology – from PMS systems and imaging to payment processing and client communication. Yet many practices unknowingly operate with avoidable IT risks that affect performance, security, and long-term growth. Below are the 10 most common IT mistakes we see in UK independent veterinary practices – and what to do […]
Cloud vs On-Premise PMS for Veterinary Practices: Which Is Better in 2026?
For UK veterinary practices, choosing between a cloud-based PMS and an on-premise server is one of the most important IT decisions you’ll make. A cloud PMS typically reduces upfront infrastructure costs and simplifies scalability, while an on-premise server offers greater local control and independence from internet outages. For a 20–100 user practice, this decision affects […]
Cybersecurity for UK Veterinary Practices: What Are the Real Risks in 2026?
According to the UK Government Cyber Security Breaches Survey 2025, 43% of UK businesses experienced a cyber breach in the past 12 months, with 67% of medium-sized organisations affected. Phishing remains the most common attack vector, accounting for 84% of reported breaches, while ransomware incidents have increased by 70% year-on-year. For UK veterinary practices relying […]
Why Transparency Matters for AI Diagnostic Tools in Veterinary Medicine
Why Transparency Matters for AI Diagnostic Tools in Veterinary Medicine Artificial intelligence is no longer confined to a single corner of veterinary medicine. AI-driven tools are now being used to support diagnostics, triage, imaging interpretation, workflow prioritisation, and clinical decision-making across a growing range of settings. As adoption accelerates, a fundamental question becomes increasingly difficult […]
Automation Isn’t Exciting – But It’s What Actually Makes Practices Work
Automation Isn’t Exciting – But It’s What Actually Makes Practices Work This article draws on themes discussed in a recent conversation with Carly Clark on the Modern Veterinary Practice podcast; you can find the episode here: Futureproofing Practice Technology, AI & Avoiding Digital Regret | Episode 43 – Veterinary IT Services There’s no shortage of […]
