Arriving and Waiting: Improving your Client Journey Pt 3
When was the last time you stopped to consider how to improve your client journey? Your client’s experience with your veterinary practice starts from the moment they begin researching local vets and continues long after they leave your practice after their first visit. Along this journey there are multiple touchpoints outside of an actual consultation […]
Practice Manager FAQs: How We Work With Your Practice
More frequently than ever before, we’re receiving calls and enquiries from practices like yours, who are unhappy with their current IT partner or service provider. And from these many calls, we’ve noticed a trend. A lot of practice owners and managers like you want more. More than you’re currently being provided when it comes to […]
The Power of Educating Pet Owners
We’ve heard it said quite a few times that Pet owners are often the hardest part of the job. As you are delivering critical care to their pets it is of upmost importance that they understand what is wrong with their pet, how you intend to treat it and how much it will cost (this […]
Computer Price Guide for your Veterinary Practice
Budgeting for IT equipment can be a struggle. The problem is that there is such a huge amount to choose from with a drastic spectrum of price points. Typically, with the Veterinary Practices we work with we always try to establish the purpose for what they plan to use the device and how they will […]
Do I Need To Backup My Cloud?
Considering how much we all depend on the cloud, it’s surprising how little we know or understand about protecting the information we store on it. The cloud is great, the ease of having all your information in one place, you can find anything you have stored instantly from emails, photos, to general notes and passwords. […]
The Malware Threats Vets Should Worry About
It was so much simpler when we were growing up. If you borrowed a floppy disc from a friend and popped it into your computer, you ran the risk of catching a computer virus. The answer to this risk was simple: Most people installed antivirus software that protected their computers for them. And that was […]
The Future for Telemedicine in your Veterinary Practice
On 16th March 2020 our prime minister announced, “now is the time for everyone to stop non-essential contact and travel”. Overnight veterinary practices had to continue as an essential line of work whilst following the guidance. This meant, only emergency appointments and surgeries, no more check-ups and general well being appointments, but what if you […]
Including All Consultations in Pet Health Plans
Most veterinary practices offer some sort of veterinary health plan for their clients. But there is a lot of variation across the UK of what is included as part of these. We all know that a pet health plan should be straight forward for your customers so when considering what plan should consist of you […]
Skype for Business Update for Veterinary Practices
We’ve all heard of Skype – it was one of the first widely used video calling tools used across the world by friends and family to keep in touch, in fact you’d be hard pressed to find someone who hasn’t used the program at some point in their life. In fact, Skype was created for use […]
5 Step Plan to Prepare and Protect your Veterinary Practice
The world economy loses more than $1 trillion to cyber-crime every year. $1 trillion! That’s a lot of money. And it’s a figure that’s increased by more than 50% since 2018. In 2019, two thirds of all organisations reported some type of incident relating to cyber-crime. You could make a sure bet this figure rose […]
