Practice Manager FAQs: How We Work With Your Practice
More frequently than ever before, we’re receiving calls and enquiries from practices like yours, who are unhappy with their current IT partner or service provider. And from these many calls, we’ve noticed a trend. A lot of practice owners and managers like you want more. More than you’re currently being provided when it comes to […]
The Power of Educating Pet Owners
We’ve heard it said quite a few times that Pet owners are often the hardest part of the job. As you are delivering critical care to their pets it is of upmost importance that they understand what is wrong with their pet, how you intend to treat it and how much it will cost (this […]
Multi-Factor Authentication: Everything Practice Managers Need to Know
Over the past 10 years, veterinary practices have become increasingly dependent on cloud-based services. Whether a foundational part of their IT infrastructure or as part of specific tool it is now almost impossible to find a practice that does not make use of cloud technology. The changes in the way a lot of practices are […]
Super Deduction: Investing in your Veterinary Practice
Rishi Sunak announced the budget a couple of weeks ago and if you blinked you might have missed a very important detail. Super Deduction! In a nutshell, the super-deduction tax break means that you can claim 130 per cent of what you spend on equipment for your business against taxable profits! So how does […]
Getting More Reviews and Feedback
Some of the most powerful marketing tools you can utilize for your veterinary practice are reviews and feedback. Many of the practices that we work with are at a loss as to how to even GET feedback and reviews, let alone how to really make the most of them. So, we thought we’d write a […]
Social Media – What to Post and When
The statistics on social media engagement are almost unbelieve. Its estimated that Facebook has 2,375 million monthly users, Instagram has 1,000 million and Twitter 330m. Its staggering. No matter how you feel about social media, it’s a necessary marketing tool for your practice. Whether you are a small independent practice, have multiple sites, or are […]
Preventative Health Questionnaires: Improving your Client Journey Pt 2
When was the last time you stopped to consider how to improve your client journey? Your client’s experience with your veterinary practice starts from the moment they begin researching local vets and continues long after they leave your practice after their first visit. Along this journey there are multiple touchpoints outside of an actual consultation […]
13 Areas to Consider when Choosing your PMS
Your practice management software is the centre of your practice and daily tasks. Onboarding clients, managing work as it progresses and organising everything from client details, deadlines and emails – every member of your team will work with your PMS every day. This is why your PMS is undoubtedly the most important technological investment you […]
WhatsApp privacy changes and what it means for your practice
We’ve had quite a few questions from Practices we work with asking about the upcoming Privacy changes that’s WhatsApp is planning and what this means for their business. There’s been a lot on the news regarding these privacy changes which some believe to increase informational and personal data sharing between WhatsApp and Facebook, which has […]
Why Your Practice Website Needs an SSL Certificate
Something we talk about quite a lot is cyber security! And yes, I’m afraid that this article will be no different. The introduction of the General Data Protection Regulation in May 2018 signalled a new age in data security. The internet had become a bit of a murky place, where you date was being collected, […]
