Preventing and Managing Complaints in the Veterinary Industry
Most practice managers concur that it is practically impossible to prepare for every conceivable scenario because demanding clients arrive in a wide variety, from clients nervous about an upcoming operation on a pet to those angry about their bill. Veterinary advisors emphasize the significance of reacting promptly and effectively to these difficulties since failing to […]
The 6 Best Ways for Veterinarians to Keep up with CPD Training
The medical industry is blossoming with innovation and exciting, less-invasive ways to care for humans and animals. Breakthroughs in Stem Cell Therapy, Laparoscopy, and Prosthetics are just a few areas where veterinarians find new ways to help soothe their patients’ ailments. Such innovations, alongside professional and individual practice growth, are the main reasons why CPD […]
Improving the Workflow Efficiency at Your Veterinary Practice
There is often a lot going on in a veterinary office. Most of the time, the veterinarian on duty and the staff need every spare moment to help as many patients as possible. Additionally, to succeed, stretched practices must closely monitor every dollar. The struggle between time and money is real throughout most veterinary offices. […]
Communication during a pandemic
In March this year everything changed, we went into a nationwide lockdown and the veterinary profession, along with everyone else had to make adjustments to the way in which we work, live and communicate with those around us. This has continued later int he year at the begining of November the nation goes into lockdown […]
Don’t Extinguish the Flame, Distinguish the Future!
The veterinary industry is in desperate need of significant change across the board, particularly in the areas of technological innovations, promotion, education, and management of human resources. The efforts made up to this point have been isolated, laborious, antiquated, and stressful. Admittedly, there is a lot of work that needs to get done. Fortunately, throughout […]
Preventative Health Questionnaires: Improving your Client Journey Pt 2
When was the last time you stopped to consider how to improve your client journey? Your client’s experience with your veterinary practice starts from the moment they begin researching local vets and continues long after they leave your practice after their first visit. Along this journey there are multiple touchpoints outside of an actual consultation […]
13 Areas to Consider when Choosing your PMS
Your practice management software is the centre of your practice and daily tasks. Onboarding clients, managing work as it progresses and organising everything from client details, deadlines and emails – every member of your team will work with your PMS every day. This is why your PMS is undoubtedly the most important technological investment you […]
WhatsApp privacy changes and what it means for your practice
We’ve had quite a few questions from Practices we work with asking about the upcoming Privacy changes that’s WhatsApp is planning and what this means for their business. There’s been a lot on the news regarding these privacy changes which some believe to increase informational and personal data sharing between WhatsApp and Facebook, which has […]
Why Your Practice Website Needs an SSL Certificate
Something we talk about quite a lot is cyber security! And yes, I’m afraid that this article will be no different. The introduction of the General Data Protection Regulation in May 2018 signalled a new age in data security. The internet had become a bit of a murky place, where you date was being collected, […]
5 Technical Considerations When Choosing Diagnostic Equipment
First things first, I’d like to clarify that we are not vets, and we definitely aren’t experts in diagnostic veterinary equipment. But we are experts in technical systems, IT infrastructure and the ecosystem within which you need all of your technology (including diagnostic equipment) to work. For the past 15 years we have worked alongside […]
