7 Ways to Protect your Veterinary Practice from Cyber Attacks
Cyber security. It’s not exactly the sexiest subject, and as a Vet or Practice Manager its probably not your specific area of expertise. It might even be a little bit intimidating. We get asked a lot about how to protect veterinary practices from cyber attacks, so we’ve put together a list of the top 7 […]
8 Ways to Create Great First Impressions
First Impressions Matter: 8 Ways Veterinary Practices Can Create Great First Impressions Pet owners love their pets and want the best for them. Creating great first impressions can significantly impact whether a person trusts a veterinary clinic with the health and safety of their furry family member. A veterinary clinic should never lose sight of […]
Preventative Health Questionnaires: Improving your Client Journey Pt 2
When was the last time you stopped to consider how to improve your client journey? Your client’s experience with your veterinary practice starts from the moment they begin researching local vets and continues long after they leave your practice after their first visit. Along this journey there are multiple touchpoints outside of an actual consultation […]
13 Areas to Consider when Choosing your PMS
Your practice management software is the centre of your practice and daily tasks. Onboarding clients, managing work as it progresses and organising everything from client details, deadlines and emails – every member of your team will work with your PMS every day. This is why your PMS is undoubtedly the most important technological investment you […]
WhatsApp privacy changes and what it means for your practice
We’ve had quite a few questions from Practices we work with asking about the upcoming Privacy changes that’s WhatsApp is planning and what this means for their business. There’s been a lot on the news regarding these privacy changes which some believe to increase informational and personal data sharing between WhatsApp and Facebook, which has […]
Why Your Practice Website Needs an SSL Certificate
Something we talk about quite a lot is cyber security! And yes, I’m afraid that this article will be no different. The introduction of the General Data Protection Regulation in May 2018 signalled a new age in data security. The internet had become a bit of a murky place, where you date was being collected, […]
5 Technical Considerations When Choosing Diagnostic Equipment
First things first, I’d like to clarify that we are not vets, and we definitely aren’t experts in diagnostic veterinary equipment. But we are experts in technical systems, IT infrastructure and the ecosystem within which you need all of your technology (including diagnostic equipment) to work. For the past 15 years we have worked alongside […]
Picking a phone system for your Veterinary Practice
Communication is key for the success of your veterinary practice. Making sure that there is always somebody available to take an emergency call from a distressed pet owner, that your vets are contactable during the day, that your clients are receiving regular updates and that you have an phone system that works for you and […]
Choosing a Vet: Improving your Client Journey Pt 1
When was the last time you stopped to consider how to improve your client journey? Your client’s experience with your veterinary practice starts from the moment they begin researching local vets and continues long after they leave your practice after their first visit. Along this journey there are multiple touchpoints outside of an actual […]
Curbside Service: a new way of working, and a new tool to help!
The UK has lived through two lockdowns so far and businesses across the nation have been impacted, whether they’ve been forced to stop working or have found a way to adapt. Those of you in the Veterinary industry needed to move fast for the first lockdown to establish a way of working that ensure continued […]
