The 6 Most Common Questions Practices Asked Us at LVS – And What They Reveal About 2025

If there was one thing that stood out at this year’s London Vet Show, it wasn’t just the technology, the lectures or the theatre sessions – it was the conversations. Real, unfiltered, “this is what we’re actually struggling with” conversations.

Across two days, we heard the same questions again and again from practice owners, managers, nurses and vets. When hundreds of people ask the same things, it paints a clear picture: the challenges heading into 2025 aren’t random. They’re shared.

Here are the six most common questions practices asked us at LVS this year – and what they reveal about where the profession truly is right now.

1. How do we get more out of the tech we already have?

This was by far the most repeated question.

Most practices aren’t looking for more technology. They’re looking to finally unlock the value in the tools they already pay for – PMS functionality, integrations, cloud features, automation, stock controls, reporting modules and so on.

What this tells us about 2025:
Underutilisation is the biggest hidden cost in veterinary tech.
Practices don’t want another system; they want confidence, clarity and genuine support using the systems they already have.

2. Where do we start with improving workflow – without overwhelming the team?

Workflow came up constantly, but not in a “we need to overhaul everything” sense. Most people were asking for starting points.

Small wins. Micro-changes. Logical steps.
How do you build better processes without asking the team to reinvent how they work?

What this tells us about 2025:
Incremental change beats sweeping transformation.
Practices are hungry for simple, manageable improvements that make everyday life more efficient – appointment flow, lab results, task management, communication loops, you name it.

This aligns perfectly with the conversations around sustainability, efficiency and smarter operations.

3. Is AI genuinely useful right now, or is it still hype?

AI drew huge interest – but not in an abstract, futuristic way.
People wanted to know what’s usable today.

Where will it save time?
Where is it safe to adopt?
Where does it still need caution?

What this tells us about 2025:
AI curiosity is at an all-time high, but practices want clarity, not chaos.
The appetite is there – what’s needed now is transparency, practical examples and guidance grounded in day-to-day veterinary reality.

4. How do we support our teams better… without adding more pressure to them?

The human side of practice life showed up in almost every discussion.

Managers want to improve wellbeing, communication and culture – but they’re also aware that adding new tools, systems or processes can unintentionally increase the workload.

What this tells us about 2025:
Team support and operational efficiency are now fully intertwined.
You can’t improve one without the other.
Tools must feel intuitive. Workflows must feel achievable. And changes must feel collaborative, not imposed.

Expect this theme to grow stronger throughout 2025.

5. What should transparency from tech providers actually look like?

This one was fascinating – and extremely encouraging.

With the noise around features, AI labels, integrations, pricing and promises, people are openly questioning:
What should we be expecting from our tech providers?

Clearer communication?
Honest limitations?
Evidence that a feature works?
Avoiding buzzwords?

What this tells us about 2025:
The call for transparency isn’t niche anymore – it’s mainstream.
Practices want to understand what they’re buying, how it works and what they can realistically expect.
This directly supports the movement towards ethical, clear, and responsible technology adoption.

6. How do we make good decisions when everything keeps changing?

The final recurring question had nothing to do with specific tools – and everything to do with confidence.

With AI advancing, PMS platforms evolving, cyber risks increasing and the industry modernising, many practices simply want a decision-making framework. Something that helps them navigate choices without feeling like they might regret it later.

What this tells us about 2025:
Decision fatigue is real, and practices are looking for trusted guidance.
Not sales pitches.
Not gimmicks.
Just reliable advice that makes the complex feel manageable.

What these questions collectively reveal about 2025

When you group all six questions together, a clear pattern emerges:

Practices are no longer chasing innovation for innovation’s sake.

They want practicality, clarity and confidence.

2025 isn’t about “the next big thing” – it’s about:

• Getting more value from what already exists
• Taking meaningful but manageable steps
• Supporting teams in a realistic way
• Understanding where AI genuinely fits
• Expecting transparency from providers
• Making grounded, confident decisions

In other words:
It’s not a technology problem. It’s a context, communication and clarity problem.

And the good news?
Those are exactly the areas the profession is starting to tackle more openly, especially through conversations like the ones happening at LVS.

If these questions came up for you too – you’re not alone.
The entire profession is navigating the same shifts. And with the right guidance, 2025 looks far less daunting and far more empowering.