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Subscribe via your favourite podcast platform: Spotify | Apple Podcasts | Google Podcasts | Anchor | Breaker | Pocket Casts | RadioPublic In this week’s episode: This episode explores how emotional intelligence, psychological safety, and culturally aware leadership can profoundly improve communication, reduce conflict, and transform veterinary workplace dynamics. Additional Guest Spotlights Show...

What ‘Transparency’ Really Looks Like in the Vet Tech Space In recent years, the veterinary industry has experienced rapid growth in the number of technology providers offering tools to support everything from practice management and communication to cyber security and...

The Rise of Decision Support Tools: What They Do (and Don’t) Replace in Veterinary Practice Artificial intelligence (AI) is becoming increasingly present in veterinary practice – and one of the most prominent areas of adoption is radiology. From highlighting abnormalities...

Subscribe via your favourite podcast platform: Spotify | Apple Podcasts | Google Podcasts | Anchor | Breaker | Pocket Casts | RadioPublic In this week’s episode: This episode explores how Snoots Vets is transforming veterinary care by adopting a primary care-first, membership-based model that prioritises accessibility, prevention, and long-term pet wellbeing. Additional Guest...

Wellbeing in Veterinary Clinics: A Path to Enhanced Care and Profitability Veterinary professionals face challenges that go beyond just physical strain – they’re battling burnout, compassion fatigue, and emotional exhaustion at alarmingly high rates. In fact, the Royal College of...

The AI Debate in Veterinary Medicine: Friend, Foe, or Something in Between? AI is already reshaping human healthcare. Now, it’s creeping into the veterinary world – from automated booking systems to diagnostic support tools. But the question remains: should we...

Subscribe via your favourite podcast platform: Spotify | Apple Podcasts | Google Podcasts | Anchor | Breaker | Pocket Casts | RadioPublic In this week’s episode: This episode explores how veterinary practices can harness data, embrace change, and adopt new technology without overwhelm – ensuring smoother operations, better client experiences, and a future-ready...

Smooth Sailing: How to Assess the Integration Process of a New Practice Management System Implementing a new Practice Management System (PMS) can feel overwhelming – but it doesn’t have to. When you know what to look for from the outset,...

Are Your Prices Transparent? CMA Releases Initial Findings on Veterinary Market Investigation Trust is the foundation of veterinary care. As a practice owner, your goal is to provide the best possible care for animals while maintaining strong relationships with their...

Subscribe via your favourite podcast platform: Spotify | Apple Podcasts | Google Podcasts | Anchor | Breaker | Pocket Casts | RadioPublic In this week’s episode: Dr. Richmond is a practicing veterinarian and the Founder & CEO of Flourishing Phoenix Veterinary Consultants. He advocates and consults for positive culture and individual, team, and...

Revolutionising Veterinary Front Desks with AI: The Future of Client Engagement Traditionally, veterinary front-desk teams have been the backbone of clinic operations. Managing phone calls, scheduling appointments, checking in patients, processing payments – the list of responsibilities is extensive. And...

Subscribe via your favourite podcast platform: Spotify | Apple Podcasts | Google Podcasts | Anchor | Breaker | Pocket Casts | RadioPublic In this week’s episode: This week we are joined by Massimiliano Melis, CO of AITEM – a High-Tech Start-up focused on AI development which recently launched LAIKA, an AI tool designed...

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