Dealing with Difficult Clients: Techniques for Defusing Tension in Your Veterinary Practice
Dealing with difficult clients is one of the most frustrating challenges faced by veterinary practices. When stressed pet owners take out their emotions on staff, it creates a tense environment that hurts morale, quality of care, and even your business’s reputation. By establishing boundaries through a zero-tolerance policy, training staff on defusing tensions, and leading […]
Managing Finances Without a Finance Manager: 7 Essential KPIs for Your Veterinary Practice
Veterinary practices require careful financial management to be successful businesses. But, practice owners are usually hesitant to hire dedicated finance managers and instead take on the financial oversight themselves. So, to effectively manage their finances, practice owners should focus on tracking key performance indicators – metrics that reveal the financial health and profitability of the […]
Growing Your Veterinary Practice as a Business
Growing Your Veterinary Practice as a Business: Tactics for Veterinary Entrepreneurs Expanding a veterinary practice into a thriving business takes more than just being a talented veterinarian. In fact, over half of all veterinary practices in the UK are owned by just six companies. This growth in corporate veterinary practices highlights the importance of prioritizing […]
Keeping Your Veterinary Practice Up to Date with the Latest Products and Trends
How to Keep Your Veterinary Practice Up to Date with the Latest Products and Trends In the fast-paced veterinary industry, staying up-to-date with the latest products, services, and trends is not just a nice extra—it’s an absolute necessity for the success and survival of your practice. The sheer volume of new developments in medications, equipment, […]
Navigating the Client Journey: A Look Into the Modern Veterinary Practice Theatre at the LVS
The London Vet Show, Europe’s largest veterinary event, is on the horizon, and it promises to be a tour de force of innovation, education, and collaboration. This year, VeterinaryIT.Services is hosting the Modern Veterinary Practice Theatre, a two-day program dedicated to taking delegates through the entire customer journey from start to finish. As any savvy […]
Maintaining Data Compliance in the Modern Veterinary Practice
At its core, data compliance is about ensuring the privacy, integrity, and security of the data we handle, especially client and patient information. It’s not just about meeting legal requirements, but about establishing trust between the practice and its clients, maintaining the reputation of the practice, and preventing potentially costly and damaging data breaches. This […]
Post Lockdown Pets
How Veterinary Practices Can Adapt to the New Normal of Post Lockdown Pets It is a well-established truth that people in the United Kingdom are extremely affectionate for their pets. While this is not a new understanding of the relationship between the UK and their pet companions, this trait could not be truer today. […]
Creating a Website and Online Presence for Your New Veterinary Practice
6 Steps to Create a Website and Online Presence for Your New Veterinary Practice With 85% of clients using the internet to find local businesses, having a well-designed and optimized website can attract new clients. It can also provide a convenient platform for existing clients to book appointments and access important information. However, creating a […]
Your Guide to Veterinary CPD Requirements in the UK
Continuing Professional Development: Your Guide to Veterinary CPD Requirements in the UK Whether you need to complete your CPD hours or want to find new ways to offer support for the veterinarians at your practice, every veterinarian in the UK needs to keep up with this requirement. But do you fully understand what CPD […]
Managing Your Veterinary Practice Staff
Managing Your Veterinary Practice Staff: Is Outsourcing HR Right for You? As a veterinary practice, the importance of keeping your staff happy and productive cannot be overstated. With high turnover rates, poor information retention, and overworked employees, retaining staff by keeping them happy needs to stay a top priority. That’s where outsourcing HR expertise comes […]
