Why Your Practice Website Needs an SSL Certificate
Something we talk about quite a lot is cyber security! And yes, I’m afraid that this article will be no different. The introduction of the General Data Protection Regulation in May 2018 signalled a new age in data security. The internet had become a bit of a murky place, where you date was being collected, […]
5 Technical Considerations When Choosing Diagnostic Equipment
First things first, I’d like to clarify that we are not vets, and we definitely aren’t experts in diagnostic veterinary equipment. But we are experts in technical systems, IT infrastructure and the ecosystem within which you need all of your technology (including diagnostic equipment) to work. For the past 15 years we have worked alongside […]
Picking a phone system for your Veterinary Practice
Communication is key for the success of your veterinary practice. Making sure that there is always somebody available to take an emergency call from a distressed pet owner, that your vets are contactable during the day, that your clients are receiving regular updates and that you have an phone system that works for you and […]
Choosing a Vet: Improving your Client Journey Pt 1
When was the last time you stopped to consider how to improve your client journey? Your client’s experience with your veterinary practice starts from the moment they begin researching local vets and continues long after they leave your practice after their first visit. Along this journey there are multiple touchpoints outside of an actual […]
Curbside Service: a new way of working, and a new tool to help!
The UK has lived through two lockdowns so far and businesses across the nation have been impacted, whether they’ve been forced to stop working or have found a way to adapt. Those of you in the Veterinary industry needed to move fast for the first lockdown to establish a way of working that ensure continued […]
Cloud Vs Server: How to make the best decision for your practice
We consider IT infrastructure to be a fundamental pillar at the core of the success of any veterinary practice. Technology has permeated in to almost every aspect of veterinary medicine. Your PMS is used for charting, organising your schedule, providing treatment plans as well as billing and communicating with your clients. You use technology to […]
Remote Working: Getting the Basics Right for your Practice
Has the announcement of another national lockdown got you thinking about remote working for your practice? The government announcement on 5th November was not entirely surprising, businesses across the UK were once again asked to adapt the way that they work to keep their employees and the wider community safe. But for many Veterinary […]
5 Ways To Simplify Daily Tasks
Sometimes we get caught up in the day to day rushing around, completing mundane tasks and getting the job done. The things that we do every day often become part of a routine, so when examining what we can do to simplify daily tasks and improve efficiencies it can be hard to see where changes […]
Multi-Factor Authentication: Everything Practice Managers Need to Know
Over the past 10 years, veterinary practices have become increasingly dependent on cloud-based services. Whether a foundational part of their IT infrastructure or as part of specific tool it is now almost impossible to find a practice that does not make use of cloud technology. The changes in the way a lot of practices are […]
Super Deduction: Investing in your Veterinary Practice
Rishi Sunak announced the budget a couple of weeks ago and if you blinked you might have missed a very important detail. Super Deduction! In a nutshell, the super-deduction tax break means that you can claim 130 per cent of what you spend on equipment for your business against taxable profits! So how does […]
