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Improving Your Client Journey with Modern Patient Triage Solutions

In veterinary practices, patient triage is changing a lot thanks to new technologies. When leveraged, these modern solutions can help improve the quality of your patient triage process and make the process smoother for your customers. This allows you to give better care to the pets you treat and help their owners fully understand your services.

Patient Triage in Veterinary Practices

Patient triage isn’t just a routine process in a veterinary practice; it’s a critical decision-making tool. It’s about assessing and prioritising, about understanding who needs immediate attention and who can wait. It’s about efficiency and, most importantly, it’s about the health and safety of our patients.

Think of a typical day in a vet practice: various pets with different issues arriving at different times. Without a system like triage, prioritising them would become a guessing game. Triage brings order, ensuring those with urgent needs are not left waiting.

How Does Patient Triage Contribute to the Client Journey?

Triage is more than an internal tool for vet practices; it’s an essential part of the client journey. Good triage practice means a streamlined process for clients. It means reassurance for pet owners that their pets’ needs have been evaluated and queued accordingly.

An efficient triage process can also mean less time waiting and more time addressing the pet’s health concerns. This can have a significant impact on a pet owner’s perception of the vet practice and the quality of care their pet receives.

Common Barriers to Effective Patient Triage in Veterinary Practices

Effective patient triage is rarely easy. There are a few common barriers that regularly get in the way of patient triage at the veterinary practice:

  • Communication: It can be tough to explain to pet owners why some pets are seen before others, especially when all pet owners are worried about their pets.
  • Resources: Sometimes a lack of staff, time, or equipment can prevent effective triaging.
  • Misinformation from pet owners: Pet owners might unintentionally provide inaccurate information about their pet’s symptoms or medical history, which can make triage more complex.
  • Out-of-date information: If a pet’s records are not updated regularly, it can lead to gaps in knowledge about the pet’s current health status, complicating the triage process.

Despite these challenges, the field of patient triage is continuously evolving, with new strategies and technologies being developed to address these issues.

Modern Solutions for Patient Triage

Veterinary practices are evolving, and so is patient triage. Today, you can leverage technology to navigate the barriers of patient triage to enhance your practice’s effectiveness and refine your triaging process.

Contemporary Patient Triage Solutions

Modern patient triage solutions can help facilitate communication between veterinarians and pet owners. These online platforms enable a more immediate and nuanced assessment of a pet’s condition without requiring the attention of in-person staff. They either use virtual veterinarians or automated systems to gather information from pet owners.

For instance, Vidivet offers a unique approach to remote consultation. It allows vets to connect with pet owners through video calls, making it possible to conduct initial evaluations without taking up any of your vets’ time. This allows you to cycle patients directly from check-in to triage and ensures a seamless experience for pet owners.

Virtual Vet Nurse is an AI-powered platform designed to assist busy veterinary clinics. It operates around the clock, handling an array of tasks such as booking appointments, managing refill medications, providing pre-consult history, answering common pet care questions, and even assisting with product purchases. It serves as a digital extension of your veterinary team, freeing up time for your staff to properly triage.

Wearables for Insight into Pet Health

Beyond online platforms, wearable technology is making significant strides in veterinary patient triage. Devices designed for pets monitor vital signs, activity levels, and other health indicators, providing a continuous stream of real-time data. This wealth of information supports more informed and timely decision-making during triaging and in patient care.

For instance, any notable deviation in a pet’s heart rate or activity levels, as recorded by a wearable device, can serve as an early warning sign. This enables you to intervene promptly, potentially preventing a minor health issue from escalating.

These ground-breaking innovations in patient triage are transforming veterinary practices, enabling veterinary practices to offer care that is not just efficient but also finely tailored to each pet’s unique needs. The future of veterinary practice is unfolding, promising a new era of technology-integrated care.

How Can Modern Solutions for Patient Triage Improve Your Client Journey?

Running a veterinary clinic can be a juggling act. But, new tech tools are here to lend a hand.

Simplify Your Workflows

Modern solutions can act as an extra pair of hands at your veterinary practice to enhance your workflows. They can handle routine tasks like scheduling appointments, refilling meds, and answering basic pet care questions from your clients. This frees up your staff to focus on providing great care with every interaction.

Instantly Connect with Clients

Sometimes, pet owners need advice right away. 24/7 virtual vet platforms can connect your clients with licensed veterinarians through video calls. This real-time advice augments your veterinary practice allowing you to offer expertise to your clients around the clock. Of course, your clients still need to visit your practice for their check-ups and treatments.

Empower Clients

Between platforms to educate clients and wearable tech for their pets for real-time health data, you can empower clients with the knowledge they need to monitor their pet’s health. This allows them to spot potential issues early and stay proactive in seeking care at your veterinary practice. It goes beyond traditional client engagement by fostering a partnership that is centered around the well-being of your client’s pet.


At the heart of any vet practice is patient triage – the system that sorts out which pets need help right away and which can wait a bit. It’s one of the few things that can make or break a pet owner’s view of your practice. But, you can use patient triage as a way to establish your practice’s capabilities by leveraging modern solutions. They allow you to work alongside your clients to create the best outcomes for their pets.