Episode 29 – Harnessing Technology and Collaboration with Bruce Truman
Subscribe via your favourite podcast platform: Spotify | Apple Podcasts | Google Podcasts | Anchor | Breaker | Pocket Casts | RadioPublic In this week’s episode: This episode explores how veterinary practices can harness data, embrace change, and adopt new technology without overwhelm – ensuring smoother operations, better client experiences, and a future-ready approach to pet care. Additional Guest Spotlights Show Notes Transcription Jack Peploe: Coming up on […]
Smooth Sailing: How to Assess the Integration Process of a New Practice Management System
Smooth Sailing: How to Assess the Integration Process of a New Practice Management System Implementing a new Practice Management System (PMS) can feel overwhelming – but it doesn’t have to. When you know what to look for from the outset, integration can be surprisingly smooth. Your PMS underpins everything from scheduling and billing to patient […]
Are Your Prices Transparent? CMA Releases Initial Findings on Veterinary Market Investigation
Are Your Prices Transparent? CMA Releases Initial Findings on Veterinary Market Investigation Trust is the foundation of veterinary care. As a practice owner, your goal is to provide the best possible care for animals while maintaining strong relationships with their owners. But with the Competition and Markets Authority (CMA) now releasing its initial findings on […]
Episode 28 – Transforming Veterinary Workplace Well-Being
Subscribe via your favourite podcast platform: Spotify | Apple Podcasts | Google Podcasts | Anchor | Breaker | Pocket Casts | RadioPublic In this week’s episode: Dr. Richmond is a practicing veterinarian and the Founder & CEO of Flourishing Phoenix Veterinary Consultants. He advocates and consults for positive culture and individual, team, and organisational psychological health, safety, and wellbeing in veterinary workplaces. Additional Guest Spotlights Show Notes Transcription […]
Revolutionising Veterinary Front Desks with AI: The Future of Client Engagement
Revolutionising Veterinary Front Desks with AI: The Future of Client Engagement Traditionally, veterinary front-desk teams have been the backbone of clinic operations. Managing phone calls, scheduling appointments, checking in patients, processing payments – the list of responsibilities is extensive. And all of this must be done while ensuring a welcoming environment for both two- and […]
Episode 27 – AI’s Role in Veterinary Medicine: Practical Solutions for the Future of Pet Care
Subscribe via your favourite podcast platform: Spotify | Apple Podcasts | Google Podcasts | Anchor | Breaker | Pocket Casts | RadioPublic In this week’s episode: This week we are joined by Massimiliano Melis, CO of AITEM – a High-Tech Start-up focused on AI development which recently launched LAIKA, an AI tool designed for veterinarians to manage and analyse data. Additional Guest Spotlights Show Notes Transcription Jack Peploe: […]
Boost Your Veterinary Practice with AI: ChatGPT’s Hidden Powers
Boost Your Veterinary Practice with AI: ChatGPT’s Hidden Powers Boost Your Veterinary Practice with AI: ChatGPT’s Hidden Powers What is ChatGPT? Think of it as a superpowered chatbot capable of improving efficiency, reducing wait times, and enhancing customer service – all while freeing up time for you and your staff. ChatGPT is an AI-driven tool […]
Back to Basics: Strengthening Veterinary Communication in the Digital Age
Back to Basics: Strengthening Veterinary Communication in the Digital Age Back to Basics: Enhancing Veterinary Communication in the Digital Age Effective communication is at the heart of every successful veterinary practice. Beyond verbal interactions with clients, it includes the entire client journey – from booking an appointment to post-treatment follow-ups. When communication is streamlined and […]
Episode 26 – Building Confident & Capable Teams
Subscribe via your favourite podcast platform: Spotify | Apple Podcasts | Google Podcasts | Anchor | Breaker | Pocket Casts | RadioPublic In this week’s episode: This week we are joined by Alyssa Mages, CVO of Empowering Veterinary Teams. Additional Guest Spotlights Show Notes Transcription Jack Peploe: Coming up on modern veterinary practice. Alyssa Mages: What we’ve noticed in particular, our one shining jewel was about a seven […]
Human Factors in Practice – Creating a fit between people and veterinary systems
Human Factors in Practice – Creating a fit between people and veterinary systems Dr Hannah Godfrey BVetMed MRCVS, Community Lead at VetLed If you make a mistake at work, how do you feel? Is your immediate thought ‘This is my fault,’ or ‘I should have known…’? It’s natural to feel guilt and regret when you […]
