Client Communication in a Digital Age: Balancing Speed with Empathy
Client Communication in a Digital Age: Balancing Speed with Empathy Always On, Always Available? For today’s clients, convenience is king. They’re used to online bookings, real-time updates, and instant replies. In veterinary practice, this expectation shows up as: Technology has made all this possible – but it’s also reshaped what clients expect. Where the Pressure […]
Episode 39 – The Joy Prescription Technology, Culture, and Compassion
Episode 39 – The Joy Prescription Technology, Culture, and Compassion Subscribe via your favourite podcast platform: Spotify | Apple Podcasts | Google Podcasts | Anchor | Breaker | Pocket Casts | RadioPublic In this week’s episode: Veterinarian, practice owner, and tech leader Dr. Lauren Jones shares how technology, culture, and leadership can reduce burnout, recentre joy, and create more meaningful client and patient connections in veterinary practice. Additional […]
Transforming Your Veterinary Waiting Room: From Dead Time to Client Engagement
Transforming Your Veterinary Waiting Room: From Dead Time to Client Engagement For years, the waiting room has been seen as a holding area – somewhere clients sit impatiently, flick through old magazines, and hope their pet’s name is called soon. But it doesn’t have to be that way. Your waiting room can be more than […]
Cybersecurity Hygiene: Everyday Habits Every Vet Team Should Adopt
Cybersecurity Hygiene: Everyday Habits Every Vet Team Should Adopt IntroductionIn veterinary practices, sensitive client and patient data flows through every device and system. Yet, cybersecurity isn’t just an IT issue – it’s everyone’s responsibility. Small daily habits can make a huge difference in protecting your practice from breaches, ransomware, and operational disruptions. 1. Strong Password […]
Episode 39 | Burnout to Balance: The Vet Profession’s Next Chapter
Burnout to Balance: The Vet Profession’s Next Chapter Subscribe via your favourite podcast platform: Spotify | Apple Podcasts | Google Podcasts | Anchor | Breaker | Pocket Casts | RadioPublic In this week’s episode: Veterinary leader Liz Barton joins the Modern Veterinary Practice Podcast to explore tackling retention, wellbeing, parenting challenges, and the role of AI in building a sustainable and fulfilling future for the profession. Additional Guest […]
Empowering Your Veterinary Practice Team to Embrace Technology
Empowering Your Veterinary Practice Team to Embrace Technology Simply investing in technology isn’t enough. To truly unlock its potential, your entire team must feel confident, competent, and inspired to use it. As a veterinary practice owner, you have the power to cultivate a culture that encourages innovation and builds enthusiasm for new tools. But how […]
From Front Desk to First Responder
From Front Desk to First Responder Reception teams aren’t just greeting clients – they’re managing expectations, juggling priorities, and often making split-second decisions in high-pressure situations. The modern receptionist needs to: This isn’t basic admin – it’s frontline coordination. The Digital Evolution: More Than Just Phones and Forms As practices shift to paperless systems and […]
Episode 37 – Rethinking Radiology: Where AI Ends and the Vet Begins
Episode 37 – Rethinking Radiology: Where AI Ends and the Vet Begins Subscribe via your favourite podcast platform: Spotify | Apple Podcasts | Google Podcasts | Anchor | Breaker | Pocket Casts | RadioPublic In this week’s episode: This episode explores how AI can responsibly enhance veterinary diagnostics by supporting clinical expertise, improving workflow efficiency, and promoting ethical, transparent use in practice. Additional Guest Spotlights Show Notes Transcription […]
The True Cost of DIY IT in Veterinary Practices
The True Cost of DIY IT in Veterinary Practices When tech issues arise in practice, it’s tempting to find a workaround – fast. Whether it’s calling in someone’s partner who’s “good with computers,” grabbing a personal laptop to keep things moving, or relying on patchy home-grade devices, many practices turn to do-it-yourself fixes out of […]
Tech Triage: How to Spot Urgent vs. Important IT Issues in Your Practice
Tech Triage: How to Spot Urgent vs. Important IT Issues in Your Practice In a busy veterinary practice, it’s tempting to treat every IT hiccup as a full-blown emergency. But not all tech issues are created equal – and learning to tell the difference between what’s urgent and what’s simply important can save you time, […]
