Everything your practice runs on.

Yes. Veterinary IT Services works exclusively with UK veterinary practices, from single-site independents to multi-site groups and referral hospitals. We have supported the sector since 2004, so we understand practice management systems, the rhythm of a clinical day, and the uptime and compliance pressures a practice faces. That focus is the difference between a general IT company that happens to have a vet client, and a team that knows what a slow PMS at morning consults actually costs you.

Yes. We work fluently with the main veterinary PMS platforms, including Provet Cloud, ezyVet, RoboVet, Teleos, Vetlinkpro and Lupa. We do not replace or migrate your PMS. Instead we look after the technology around it, the servers, networks, backups, printers and integrations, so it keeps running fast and reliably. If your PMS connects to lab machines, imaging or client communication tools, we make those links work and keep them working.

Yes, and we do it vendor-neutrally. We do not sell any single PMS, so our advice is based on what fits your practice, your workflows and your budget, not a commission. We will help you compare options, ask the right questions of each supplier, and plan the integrations and infrastructure a new system needs. You can also compare veterinary software independently on our sister platform, platforms.vet.

Yes, we support both, and it does not matter which one you use. We manage email, file storage, shared calendars, security and user accounts across Microsoft 365 and Google Workspace, and help you get the most from whichever you already have. If your practice does not use either yet, that is completely fine. We will help you choose the right option for how your team works and set it up properly, and if you are unsure which suits a growing practice, we will give you a straight recommendation rather than push you toward one.

Cyber Essentials is a UK government-backed certification that shows your practice has the core protections in place against the most common cyber attacks. For a practice holding client and payment data it is strongly recommended, and insurers and partners increasingly expect it. We are Cyber Essentials Plus certified ourselves and can guide your practice through certification, fixing anything that needs attention along the way.

We protect practices with layered security: managed antivirus on every device, email filtering to stop phishing, regular patching, controlled access to systems, and tested backups you can actually restore from. Most attacks start with someone clicking the wrong thing, so we also train your team to spot threats. If the worst happens, reliable and isolated backups mean we can get you running again without paying a ransom.

Yes. IT support is the core of what we do. Your team gets a helpdesk to call or email whenever something is not working, from a frozen consult-room PC to a printer that will not talk to the PMS. We prioritise anything that stops you seeing patients, and we look after the whole system for you, so IT is one less thing the practice has to think about.

Yes. Managed practices get 24/7 support with an on-call duty engineer overnight, because veterinary work does not stop at 6pm. Emergency and out-of-hours clinics rely on their systems around the clock, so critical issues are covered outside office hours as standard. Routine requests are handled during normal working hours, Monday to Friday.

Yes. We help practices adopt AI in a way that is safe, private and genuinely useful, rather than a gimmick. That means advising on which tools are appropriate, making sure client and clinical data is not exposed, and training your team to use AI with confidence. We run practical AI training built for veterinary teams, so staff understand both the opportunities and the risks.

Yes. Alongside technical support we train your team, because most IT and security problems are human rather than technical. We run AI training for veterinary teams and a Cyber Escape room, a hands-on session that teaches staff to spot phishing and social engineering in a way they remember. Well-trained staff are your best defence and one of your biggest efficiency gains.

Yes, and it is one of the things practices value most. Instead of being stuck between your PMS vendor, your internet provider and your software suppliers while each blames the other, you call us. We coordinate directly with your PMS, imaging, ISP and other vendors and work the problem through to a resolution, whether the technology is ours or not. One number to call, every time.

Your data is backed up regularly and, just as important, we test that those backups actually restore, because an untested backup is only a hope. If a server fails, a device is lost or ransomware strikes, we can recover your systems and get the practice running again with minimal disruption. We design each practice's backup and recovery plan around how long you could realistically manage without your systems.