One number to call, every time
When something goes wrong you call one team that already knows your practice. No being passed around, and no explaining your setup from scratch.
SERVICES
Everything your practice runs on.
From day-to-day IT support to keeping the hackers out, here is everything we look after for your practice, in plain English. One specialist team, one number to call, and we only do veterinary.
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IT support.
The everyday help that keeps your practice running. When something stops working, one call gets you a specialist who knows veterinary practices, not a call centre reading from a script.
We help with
Help deskOne number to callOn-site & remoteProactive monitoring
Fast help, on-site or remote
Most issues are fixed remotely in minutes. When something needs hands on it, we come to you.
Problems caught before you feel them
We monitor your systems in the background and fix many issues before your team even notices, so the day just runs.
A team that speaks veterinary
Support from people who understand a consult room and the 8:55 rush, so you are not translating IT into vet and back again.
Cyber security.
Veterinary practices are a real target for hackers and ransomware. We protect yours, strong enough to stop a genuine attack without getting in the way of clinical work.
We help with
Ransomware protectionScam emailsCyber Escape trainingCyber Essentials
Protection on every computer
Security software on every PC, laptop and server, watched around the clock, so threats are caught and stopped before they spread through the practice.
A stolen password isn't enough
A simple second check at login, a tap on your phone, so even if someone gets hold of a password they still cannot get into your systems.
Catch the scam emails
Filtering that stops the fake invoices, fake suppliers and fake messages from the boss before they ever reach your team.
Cyber Escape staff training
Our Cyber Escape session turns cyber-awareness training into something the team actually enjoys, so your staff learn to spot the scams that target veterinary practices.
AI in your practice.
AI is moving fast, and it is hard to know what genuinely helps and what is just hype. We keep you ahead, pointing you to the tools that really save your team time and making sure they are used safely with your data.
We help with
Time-saving toolsAI trainingSafe with client dataHonest advice
Hand time back to your team
AI tools that help with clinical notes, draft client emails and summarise records, giving your vets and nurses back the minutes that disappear into admin.
Train your team to use AI well
Practical AI training for the whole practice, so your team knows which tools to trust, how to get the best from them, and what should never be pasted into them.
Safe with your client data
We make sure any AI tool is set up so your client and patient information stays private and protected, not quietly handed over to the public internet.
Always kept ahead
As things change, and they change quickly, we keep you informed, so your practice is never the last to hear about something that could help.
Email, files & cloud.
Whether your practice runs on Microsoft or Google, we set up and look after your email, files and logins, so everything is in one place, secure, and works from any site or from home.
We help with
Microsoft 365Google WorkspaceEmailShared files
Microsoft or Google, we can help
Already on one of them? We will tidy it up and make it secure. Starting fresh? We will recommend and set up whichever fits your practice best.
Email and files that just work
Set up properly for a busy practice, safely backed up, and reachable from reception, the consult room or home.
One secure login per person
Each team member gets a single, secure login across your systems, and when someone leaves their access is removed the same day.
Shared the right way
The right people can see the right folders, and nobody can see what they should not.
Wi-Fi & internet.
From reception to the kennels to the car park, Wi-Fi that keeps up as your team moves around, and an internet connection that stays up when the practice is busiest.
We help with
Whole-practice Wi-FiBackup internet lineGuest Wi-Fi
Wi-Fi everywhere it's needed
No dead spots in the back and no drop-outs mid-consult. Coverage is planned around how your practice actually moves through the day.
An internet line that stays up
A backup connection kicks in automatically if your main line fails, so a broadband fault does not quietly close the practice.
Kept separate and safe
Client Wi-Fi, your clinical systems and card payments are all kept properly apart. That is safer, and it is faster.
Built to cope with a full waiting room
Business-grade equipment and tidy cabling that handle a busy reception without grinding to a halt.
Computers & equipment.
Every screen, printer and terminal in the building, chosen, set up and looked after so it is ready for your practice software, not a generic box from a shop.
We help with
Computers & laptopsPrinters & card machinesPlanned replacement
Ready for your practice software
PCs and laptops set up and tested so your practice management system is there and fast, every appointment.
All the bits that plug in
Label printers, card machines, signature pads and weigh scales, all set up to work together with no fuss.
Replaced before they fail
We keep track of the age of every device and plan replacements ahead, so nothing dies on a Monday morning.
The right kit at the right price
We source and set up the right equipment for you. No guesswork, and no paying for more than you need.
Backups & recovery.
If the worst happens, whether a ransomware attack, a failed server or a flood, the goal is simple: get you back to seeing patients fast. Not a backup that has quietly been failing for six months.
We help with
Secure backupsMonthly testingFast recovery
Copies hackers can't touch
Secure, off-site copies of your data that ransomware cannot lock or delete. They are the foundation of a real recovery.
Actually tested every month
We restore from your backups every month, because a backup nobody has ever tested is not really a backup at all.
A clear plan to get running again
A written, practised plan that gets you back to consulting within hours, not days.
Contained fast
If one computer is hit, we isolate it quickly so it does not take the whole practice down with it.
Phones for the morning rush.
A modern phone system that copes with the 8:55am rush, shows you who is calling, and keeps working even in a power cut.
We help with
Modern phone systemCall recordingDiverts to mobile
Copes with the morning rush
Call queues and overflow so the 8:55am surge does not leave clients on hold or your front desk overwhelmed.
Know who's calling
The client's record can pop up on screen as the phone rings, so you are ready before you have even said hello.
Keeps working in a power cut
Calls divert automatically to mobiles if the power or internet goes down, so you never miss an emergency.
Set up around your front desk
Menus, recording and call routing built around how your reception actually runs, not a one-size-fits-all template.
Your practice software.
ezyVet, Provet Cloud, RoboVet, Merlin: the system that books, registers and bills, and the one that absolutely has to be up at 8:55am. We help you choose the right one, connect it to everything else, and keep it running.
We help with
Choosing a PMSIntegrationsezyVetProvet CloudRoboVet
Kept fast and available
We keep your practice management software quick and working right through the busiest part of the day.
Choosing the right system
Thinking about a new PMS? We help you pick the one that genuinely fits how your practice works, with honest advice and no bias.
Everything joined up
Imaging, payments, labs and reminders connected to your software, so information flows instead of being typed in twice.
Support from people who know it
A team that genuinely understands the software your staff live in all day, so problems get fixed, not just passed along.
Planning & staying ahead.
A senior IT partner who sits down with you regularly, in plain English, to look at what is working, what is coming, and what your practice needs next, tied to your plans, your sites and your budget.
We help with
Regular reviewsA simple IT planPredictable pricing
Regular, plain-English reviews
We sit down with you every few months to talk through how things are running and what is next. No jargon, no sales pitch.
A plan for the years ahead
A simple roadmap that follows your growth, any new sites, and the equipment coming up for replacement.
Costs you can plan around
Predictable, fixed monthly pricing with no surprise invoices, so IT becomes a line you can actually budget for.
Advice before the big decisions
Straight guidance on the big moves, whether a new site, a new practice system or a new AI tool, before you commit.
Not sure where your
practice needs us most?
Book a free consultation and we'll walk through your setup with you. No obligation, no jargon, just a straight read on what's working and what isn't.