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Client spotlight · 2026

We expected a quote. We got a plan for everything.

Rajesh Patel was opening a brand-new practice in Virginia Water. He approached us at a vet show expecting a quote, and got a complete, ground-up plan that covered everything, including the pitfalls a first-time owner would never have seen coming.

Practice Vermont Veterinary Surgery Small Animal
Where Virginia Water
Team New practice, team of 3
Published May 2026 Fully managed engagement
Filmed on location · Virginia Water Watch on YouTube ↑

01 · THE CHALLENGEWhat the practice was facing.

Rajesh Patel was opening Vermont Veterinary Surgery, a brand-new practice in Virginia Water, with a small founding team of three. Like many first-time practice owners, he knew clinical care inside out, but a new building is a different kind of challenge: every system has to be chosen, designed and installed before the doors open.

He came across us at a vet show and approached us with his idea for the practice. He was expecting a quote. What he really needed was to not miss anything, because there is so much to think about when you open from scratch, and the things you do not know to ask about are exactly the ones that cause problems later.

A new practice also has specific needs: a cloud-first setup with no server, a patient workflow the team can sign on a tablet, fast and resilient internet, and the kind of veterinary-specific detail a generalist IT company simply would not know to plan for.

WHAT WE DID · ACROSS THE PRACTICE

6 places. 6 fixes.

The practice is a connected system, every fix had to land without disrupting clinical hours. Each card below is one part of the engagement.

00

A plan that covered everything, not just a quote.

Instead of a price, we came back with a complete plan: every room, device, system and integration thought through, and the pitfalls a first-time owner would never have spotted flagged before they could become real problems.

01

Cloud-first, with no server to fail.

Built on Microsoft 365 with a branded SharePoint intranet, so the team logs into any machine with one secure account, and with Provet Cloud and IDEXX labs ready from day one.

02

A paperless patient workflow.

VetRadar running on tablets for digital signing and the prep-room whiteboard, so the clinical workflow is paperless from the very first appointment.

03

Resilient internet and a full network.

Full-fibre FTTP broadband with automatic 4G backup, a 37-point Ubiquiti UniFi network and WiFi 6 throughout, so a cloud-based practice stays online and connected everywhere.

04

Phones, signage and CCTV that also trains the team.

A 3CX phone system, digital signage for the waiting area, and eight CCTV cameras inside and out, positioned so they can also be used to review consultations and surgery for training.

05

A dedicated veterinary IT partner, ongoing.

Beyond the build, the practice has a veterinary-specific managed service: day-to-day support, security, backup and regular reviews. In Rajesh's words, completely invaluable.

We were expecting a quote, or something like that. The amount of information they came back with just covered off absolutely everything.

RA
Rajesh Patel, Vermont Veterinary Surgery Vermont Veterinary Surgery
THE RESULT

What changed for the practice.

A plan, not a quote
Everything covered before opening
No server
Cloud-run on Microsoft 365
Paperless
VetRadar workflow from day one
Invaluable
A dedicated vet IT service, in his words
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